Refund policy

🔄 Refund & Replacement Policy

At Wildora, we are committed to ensuring every customer receives high-quality products and a smooth shopping experience. This Refund & Replacement Policy explains how we handle issues related to damaged, faulty, or incorrect items.

📅 Policy Effective Period

All claims must be submitted within 30 days of delivery. Requests made after this period may not be accepted.

🔁 Replacement Eligibility

You are eligible for a free replacement if:

The product is damaged during delivery
You receive the wrong item
The product is faulty or not working as described

⏱️ Replacement Timeframe

- Requests within 7 days of delivery are eligible for free replacement.
- After 7 days, replacement requests may include additional handling or shipping charges.

📦 Replacement Process

To request a replacement, please follow these steps:

Contact our support team within the eligible time frame.
Provide a clear video or photo proof of the issue.
Our team will verify the issue and guide you with the next steps.

📍 Return & Inspection Options

If the issue is confirmed, we will proceed with one of the following:

Option 1: You may be asked to return the product in its original packaging (box + accessories). Once received and inspected, a replacement will be shipped within 5 working days.
Option 2: In some cases, we may arrange a pickup and directly send a replacement within 7–14 working days.